Lettings Manager - Central London

Location: Central London
Salary: £55,000 + Commission (c. £110,000 OTE)
Job Type: Full-Time, Permanent

Company Overview:
One of London's premier estate agents, is seeking an experienced Lettings Manager to join their dynamic and friendly team. This full-time position runs Monday to Friday, 9:00 AM - 6:00 PM, and is based in Central London. It's an excellent opportunity for a well-rounded professional to contribute their expertise and make a valuable impact within the lettings team.
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Job Purpose:
As a Lettings Manager, you will lead the lettings department, overseeing operations to maintain exceptional service standards. Your role involves managing a team of negotiators, driving revenue growth, expanding market share, fostering client relationships, and ensuring compliance with legal and industry regulations.
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Key Responsibilities:
1. Business Development & Revenue Growth
* Develop and implement a strategy to increase new instructions and grow the lettings portfolio.
* Build relationships with landlords, property investors, developers, and corporate clients.
* Maximise rental income and ensure the department meets or exceeds financial targets.
* Monitor local market trends and competitor activity to identify opportunities.

2. Property Lettings & Management
* Oversee the letting process, from property valuation to tenancy agreements.
* Ensure properties are marketed effectively, using digital platforms, social media, and networking.
* Liaise with landlords and tenants to negotiate offers and ensure successful deals.
* Manage key accounts and maintain excellent customer relationships.

3. Leadership & Team Management
* Recruit, train, and manage a team of lettings negotiators.
* Set performance targets and provide coaching to improve team productivity.
* Conduct regular performance reviews and offer ongoing training.
* Lead by example, demonstrating excellent negotiation and customer service skills.

4. Compliance & Regulations
* Ensure compliance with lettings legislation, including the Tenant Fees Act, Right to Rent checks, GDPR, and anti-money laundering regulations.
* Stay updated with changes in property law and industry best practices.
* Ensure accurate and compliant documentation for all tenancy agreements.
* Manage complaints and disputes professionally and in accordance with regulatory requirements.

5. Client & Stakeholder Relations
* Act as the main point of contact for landlords, ensuring excellent client service.
* Work closely with property management, finance, and legal teams to ensure smooth tenancy processes.
* Network and attend industry events to enhance company visibility.
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Person Specification:
Essential Skills & Experience:
* Proven experience in residential lettings in London (minimum 3-5 years at a senior or managerial level).
* Strong knowledge of UK lettings laws, AML compliance, and industry regulations.
* Excellent communication, negotiation, and leadership skills.
* Track record of hitting and exceeding financial targets.
* Ability to manage multiple priorities in a fast-paced environment.
* Proficient in CRM systems, property portals (Rightmove, Zoopla, OnTheMarket), and Microsoft Office.

Desirable Skills & Experience:
* ARLA Propertymark qualification (or willingness to obtain).
* Experience dealing with high-net-worth clients and corporate landlords.
* Knowledge of prime Central London property market trends.
Personal Attributes:
* Highly motivated, target-driven, and results-oriented.
* Strong leadership and team-building capabilities.
* Customer-focused with a commitment to delivering exceptional service.
* Professional, confident, and able to build strong relationships.
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Benefits:
* Competitive basic salary with commission structure.
* Company pool car available for use on weeknights and weekends.
* Ongoing professional development and training.
* ARLA qualification support.
* Pension scheme.
* Employee wellness initiatives and social events.

Please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com for more information.

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