Associate Director Asset Services - Surveyor Lead
Salary: Up to £75,000 + Bonus + Benefits
Location: Central London

Job Description
Capstone have partnered with a leading, International Real Estate Consultancy who are seeking a highly skilled and motivated Surveyor Lead (AD Asset Services) to join their Asset Services team. This role is pivotal in managing key accounts and offers exposure to a diverse range of property types, transactions, and processes within a dynamic and fast-changing industry. The position provides an excellent opportunity for career growth, with a strong focus on innovation and transformation within property management services.
The Surveyor Lead will have autonomy in managing day-to-day interactions with both clients and internal teams, ensuring service excellence. This is a unique opportunity to play a key role in shaping the future of "next generation" Property Management services.
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Key Responsibilities

• Act as the primary point of contact for both clients and internal teams, ensuring seamless Property Management service delivery.
• Lead the integration of various service lines to enhance overall service excellence.
• Drive strategic vision and transformation, ensuring continuous process improvements.
• Oversee the delivery of high-quality services, fostering collaboration and improving performance across accounts.
• Implement and manage account governance programmes to align service delivery with client expectations and contractual obligations.
• Provide leadership and line management to Surveyors and team members, ensuring accountability and high standards of service.
• Conduct monthly account reviews, consolidating information across key service lines and tracking account activities.
• Manage key projects, including mobilisations, technology transfers, and other strategic initiatives.
• Monitor and manage UK KPIs, resolving performance issues in collaboration with service line leads.
• Deputise for the UK Account Lead as required and develop a deep understanding of contract scope and obligations.
• Identify and drive process improvements across the account.
• Maintain a strong understanding of different property types, including Retail, Industrial, Offices, Leisure, and Technology.
• Prepare account fee forecasts for internal tracking and client budgeting purposes.
• Oversee account processes related to instructions, reporting, and fee invoicing.
• Ensure accurate and efficient monthly billing in collaboration with administrative support teams.
• Manage relationships with third-party suppliers, including agents and solicitors, ensuring service expectations are met.
• Oversee IT systems and client reporting platforms, serving as a reference point for technology solutions.
• Support key projects, including high-profile transactions and ad hoc client requests.
• Facilitate effective integration and communication between London-based and regional client teams.

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Qualifications & Experience

• Degree-level qualification.
• RICS qualification or membership of a relevant professional body.
• Proven experience in client relationship management, particularly within fund accounts.
• Background in process improvement and efficiency enhancement.
• Experience in general practice surveying, across corporate, public sector, or private practice.
• Prior experience in a large practice or corporate setting is advantageous.
• Strong knowledge of business development and client relationship management.
• Demonstrable ability in networking and external relationship-building.
• Track record of successfully selling professional services to clients.
• Strong technical competence in relevant surveying disciplines.
• Financial and commercial acumen, with experience in business and report writing.
• Up-to-date knowledge of relevant legislation and case law.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with industry-specific software (e.g., Tramps) is desirable.

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This is an exciting opportunity for a driven and experienced property management professional to take a leadership role in a high-growth, fast-paced environment. If you have the skills and ambition to succeed in this role, we encourage you to apply.

Please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.

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