Job Specification: Maintenance Manager - Luxury Hospitality and Residential Properties

Location: London

Salary: £55,000 - £70,000 per annum + bonus + benefits

Overview:
Capstone have partnered with a leading real estate consultancy, specialising in development management and project management for luxury hospitality and residential properties, delivering exceptional developments internationally. They provide a service that transcends traditional consultancy, ensuring the highest standards of excellence.

The Maintenance Manager will play a pivotal role in upholding these standards by ensuring the maintenance, safety, and operational excellence of all residential properties under their care.

Role and Responsibilities:

Property Maintenance and Standards

• Maintain all residential properties to the highest professional and practical standards.
• Schedule, document, and supervise regular inspections and maintenance of all property plant and equipment (including kitchen, electrical, mechanical systems, and internal building fabrics).
• Oversee interior and exterior maintenance tasks, ensuring work meets quality benchmarks and professional standards.
• Assist with the procurement of plant, equipment, and ancillary items for seasonal projects, including obtaining quotes, tenders, and proposals.

Health and Safety Compliance

• Ensure strict adherence to best practice Health and Safety processes and procedures by all contractors.
• Conduct risk assessments and ensure compliance with relevant regulations.

Vendor and Contractor Management

• Administer maintenance agreements and monitor the performance of maintenance companies.
• Procure and collate maintenance reports from contractors, making recommendations for amendments or replacements in cases of non-performance.
• Develop and manage a preferred contractor list for high-quality and timely resolution of unplanned maintenance.
• Negotiate, review, and tender annual maintenance contracts to ensure efficient and effective planned maintenance.

Reporting and Documentation

• Produce schedules of all purchases, retaining invoices and documentation, including warranties or guarantees.
• Submit detailed monthly reports on maintenance activities, preventative measures, and repair issues.
• Implement maintenance reporting systems to highlight risks, opportunities, and issues within the property portfolio.

Operational Coordination

• Liaise with house managers to agree and plan maintenance schedules, coordinating cleaning and protection of affected areas.
• Develop and share weekly schedules detailing planned maintenance and repair activities.

Emergency and Damage Resolution

• Be on call to resolve unplanned maintenance issues promptly.
• Investigate and report on property damage, including determining causes, recommending preventive actions, and ensuring timely repairs.

Key Skills and Attributes:

• Proven experience in property maintenance within luxury residential and hospitality sectors.
• Strong understanding of Health and Safety protocols and compliance.
• Excellent organizational and project management skills.
• Ability to manage contractors and negotiate service agreements effectively.
• Proficiency in maintenance reporting and documentation.
• Strong problem-solving skills and attention to detail.
• High degree of flexibility and availability to address urgent issues.

Qualifications:

• Relevant technical qualifications in property maintenance, engineering, or facilities management.
• Certifications in Health and Safety management (e.g., IOSH, NEBOSH) are highly desirable.
• Experience with luxury residential or hospitality properties is essential.

What We Offer:

• The opportunity to work with a world-class team delivering exceptional projects.
• Competitive compensation and benefits package.
• A dynamic and collaborative work environment focused on excellence.

This job specification outlines a role designed for an experienced professional passionate about maintaining luxury properties at the highest standard. If you meet the above qualifications and are ready to deliver excellence, we'd love to hear from you.

Please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com for more information.

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