Position Title: Head of Maintenance

Location: Bracknell (hybrid working)

Salary: £50,000 - £60,000 per annum

Capstone have partnered with a leading provider of residential care and supported living services for people with learning disabilities, autism and mental health conditions. They are looking to hire a Head of Maintenance, fully responsible for maintaining the entire property portfolio, including planned, response, and emergency maintenance.

Purpose of the Position:

• Ensure and uphold the highest possible standards for the built environment, external areas, and garden spaces.
• Develop and maintain effective communication with staff, service users, visitors, and contractors.
• Manage maintenance activities in a cost-effective manner.
• Serve as the Health & Safety lead for statutory compliance across all properties.
• Ensure all service users' environments and personal equipment are maintained to the highest standard.
• Oversee the maintenance and repair of all properties and equipment.

Principal Responsibilities & Duties:

• Lead the day-to-day management and coordination of the Maintenance Team and Lead Operatives.
• Conduct regular visits to properties to ensure high-quality living environments.
• Oversee financial planning, including budgeting, procurement of third-party services, and controlling expenditure for maintenance teams.
• Plan, program, and control works carried out by maintenance operatives and external contractors to ensure a high standard of work.
• Engage with external contractors to ensure value for money and resident-focused services.
• Oversee and manage Out-of-Hours callouts and overtime coordination.
• Provide technical advice to the team on property repair issues.
• Recruit and provide training to the Maintenance Department for current and future tasks.
• Ensure compliance with Health & Safety through training, toolbox talks, and providing adequate PPE.
• Ensure compliance with Water Hygiene and other property-related regulations.
• Regularly communicate with team members and support staff.
• Be the primary point of contact for the Operations and Referrals Teams regarding building upkeep and service user needs.
• Ensure properties meet local Environmental Health Department standards and other relevant regulations.
• Oversee structural modifications, ensuring compliance with Building Regulations and Planning Legislation.
• Ensure relevant checks and services are performed according to company policies, and maintain proper records and documentation.
• Use personal protective equipment when necessary.
• Assist in the induction and familiarization of new properties.
• Comply with organizational standards, policies, and Health & Safety regulations.
• Report defects, damage, theft, breakages, or hazards immediately.
• Maintain confidentiality and respect the individuality of service users.
• Perform other duties as required.

Personal Specification:

Qualifications:

• At least 15 years of experience in the construction or property industry.
• A recognized Health & Safety qualification at a higher level than basic.
• (Desirable) A recognized professional qualification, such as RICS.

Knowledge and Skills:

• Minimum of 5 years of experience in a maintenance management role.
• Experience in maintenance management within care, social care, or healthcare, for a minimum of 3 years.
• Strong understanding of Health & Safety legislation, particularly in the context of building maintenance.
• Proficient in using computer systems, including Microsoft Outlook, Excel, and Word.
• Familiarity with building and property-related statutory documents such as Building Regulations and the Planning Act.
• Experience with budgeting and financial control on building and maintenance projects.

Personal Competencies:

• Willingness to travel to all properties within the portfolio.
• Ability to work independently, using own initiative with minimal supervision.
• Proven experience in leading and motivating teams, managing underperformance, and recognizing achievements.
• Excellent communication skills, both verbal and written.
• Comfortable working in and around service users' living environments.
• Ability to work effectively with individuals who may display challenging behaviors.
• Full, clean driving license.
• Willingness to undertake relevant training and obtain additional qualifications as necessary for the role.

If you are interested in this exciting opportunity, please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.

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